Cancellation/Refund Policy

Once an order is confirmed, PEPPY GLOW will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our beloved customers to find an amicable solution that is fair to all parties. 

In case of a Damaged product 

  • PEPPY GLOW needs to be notified of the damaged product within 3 days from the delivery date via email to contact@peppyglow.com
  • In the email or WhatsApp do share the order number, image of the invoice, 1 outer box image, 2 clear images of the damaged product, and the opening box video.
  • We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.

In case of Missing product

  • PEPPY GLOW needs to be notified of missing products within 3 days from the delivery date via email to contact@peppyglow.com
  • In the email share the order number, image of the invoice, 1 outer box image, and opening box video.
  • We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of spoiled product

  • PEPPY GLOW needs to be notified of spoilage of the product within 10 days from the delivery date via email to contact@peppyglow.com
  • In the email, order number, date of packaging, clear images or video of the product to be shared 
  • We will be unable to accept returns due to variance in taste, texture, color, or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, and use of best and natural ingredients and we will ensure that maximum nutritional value is retained
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too
  • We will work with you on providing an amicable solution. 
  • Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 
  • Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.